Client Information

Terms & Conditions for Bookings

 

 

Free Consultation Policy

We are delighted to offer FREE consultation appointments for all our treatments. To secure your booking, a fully refundable deposit of £25 is required. This deposit will be refunded upon attending your consultation. However, failure to attend or cancellations made within 24 hours of your appointment will result in the deposit being retained.

Cancellations or rescheduling must be confirmed by telephone during our clinic’s opening hours. Please note, we do not actively monitor voicemail, social media messages, online messaging platforms, or text messages. Any cancellation or rescheduling request made through these methods will be considered received on the next working day and may result in the loss of your deposit.


Cancellation Policy for Confirmed Appointments

Confirmed treatment appointments require a non-refundable deposit of £50. To cancel or reschedule, we require at least 24 hours’ notice, which must be confirmed by telephone during clinic hours. As we do not regularly monitor voicemail, social media messages, or texts, any requests submitted through these channels will be treated as received the following working day and may result in the loss of your deposit.

If you wish to reschedule within the cancellation period, we are happy to accommodate you. However, please note that all deposits remain non-refundable under any circumstances.


Late Arrivals & Missed Appointments

We allocate specific time slots to ensure the best service for each client. Late arrivals may result in the need to cancel or modify your treatment due to time constraints, although we will always try to complete your treatment if it does not disrupt other clients’ appointments.

For missed appointments or cancellations outside of the required 24-hour notice period, the following terms apply:

  • Loss of deposit or treatment: Should you wish to rebook, the full cost of your next treatment will be required as a deposit.
  • Failure to attend subsequent appointments or further cancellations outside the notice period will result in the loss of the deposit or treatment fee, whichever is greater.

Please note, no refunds or credits will be issued under these circumstances.


Offers & Discounted Treatments

We are proud to offer discounts on multi-treatment packages and other promotional services. These offers require full payment at the time of booking and are non-refundable. Should you wish to alter your treatment plan, this may be accommodated by mutual agreement and will incur a £25 administrative surcharge. Additional fees will apply if the new treatment plan is more expensive.

Please note:

  • Late arrivals may lead to treatment cancellations due to time constraints, though we will always strive to accommodate you if possible without disrupting other clients.
  • Failure to attend a discounted treatment or cancellations made within 24 hours will result in the loss of that session without refund or credit.
  • Partial refunds or credits will not be provided for incomplete treatment plans.

 

 

Thank you for your understanding and cooperation. We are committed to providing you with the highest level of care and service.

The process was quick, virtually painless, and the results are amazing. I feel more confident and love how subtle yet effective the changes are.

Katherine made me feel completely at ease throughout the procedure.

Jane Doe

Get in touch to arrange a consultation

Consultations are free of charge but a £50 deposit is required for booking treatments.

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